Cashback Not Tracking? Here's How to Fix It
Why Your Cashback Isn't Tracking (And How to Fix It)
Nothing is more frustrating than making a purchase through a cashback site, only to find it didn't track. Here's how to prevent and fix tracking issues.
Common Reasons for Missing Cashback
1. Cookies Were Blocked or Cleared
Cashback sites use cookies to track your purchases. If you:
- Have an ad blocker enabled
- Use private/incognito browsing
- Clear cookies before checkout
...your cashback may not track.
2. Used a Coupon Code
Some retailers don't allow cashback with coupon codes. Always check the terms on the cashback site before applying codes.
3. Cart Wasn't Empty
If you add items to cart before clicking through the cashback portal, those items may not be eligible.
4. Completed Purchase on Mobile App
Most cashback only works through the website. If you start on desktop but finish in the app, tracking breaks.
How to Prevent Tracking Issues
- Clear cookies BEFORE clicking through
- Disable ad blockers on cashback sites
- Complete checkout in the same browser session
- Don't switch devices mid-purchase
- Read the terms for each store
How to Claim Missing Cashback
Most sites have a "Missing Cashback" form. You'll need:
- Order confirmation number
- Order date
- Order total
- Screenshot of confirmation
Typical response times:
- Rakuten: 5-10 business days
- GCR: 3-7 business days
- Aeroplan: 7-14 business days
Success Rate
In our experience, about 80% of missing cashback claims are approved if you have proper documentation. The key is submitting quickly (within 30 days) with all required information.
Pro Tip
Take a screenshot of the cashback rate BEFORE clicking through. This proves what rate you were promised if there's a dispute.